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Brand storytelling is all about emotion, and the feelings that a well-crafted story can evoke can be used by businesses to engage and retain their audiences. We’re going to explore this concept in more detail, explaining its role and significance; and we’ll also share some approaches that you can adopt to ensure you’re sharing a captivating story with your own audience. Read on to find out more.

What is brand storytelling?

Brand storytelling is the art of crafting narratives to communicate the essence of a business, its values, and its mission. It goes beyond traditional advertising by focusing on creating authentic connections with customers, often hinged upon key values.

The role of brand storytelling

Brand storytelling plays a crucial role in modern marketing strategies, and it enables brands to embed themselves into consumer consciousness. Amongst modern audiences, this ‘consciousness’ that we’re referring to is hyper-aware of up to date issues and preferences; from finding value in personalisation, to showing a commitment to wider societal issues such as the climate crisis – and the latter is extremely important in B2B brand storytelling.

Brands can use storytelling in this way to present themselves to their audiences, encouraging customers to want to learn more about them – or in other words, to choose to engage with them, over their competitors. The way that brand storytelling creates relationships is by tapping into this engagement tactically – they’re able to identify aspects of their own narrative that keep their customers compelled.

Building emotional connections

Evoking emotion is a go-to tactic in brand storytelling. By introducing an emotive element to their strategies, brands can share stories that create a sense of resonance and empathy with their audience. When consumers feel this kind of emotional connection to a brand, they are more likely to become loyal, long-term advocates.

This connection can be developed through almost every kind of emotion; they’re not limited to positivity. With some strategic planning, brands can be bold and confront issues that deserve awareness, and that align with their own purpose. For example, eco-friendly laundry detergent manufacturer Smol achieved this with its ‘sick of plastic’ campaign, led by an advert that showed a washing machine ‘vomiting’ pieces of plastic. In doing so, the brand portrayed itself and its products perfectly, while demonstrating the fact that emotion can be used for awareness purposes.


It’s hard to keep up with the rate at which businesses are evolving their offering, and it’d be almost impossible to find a corner of the market where this isn’t the case. New problems need new, clever solutions – and brands are relentlessly rising to this challenge.

So, how do businesses stand out against this bustling backdrop? Telling an unignorable, considered, relatable brand story is certainly a valid approach. A well-thought out brand storytelling strategy provides a means for businesses to differentiate themselves from their competitors, through which they can highlight their unique values and embrace their personality.

Consider it this way – a business creates a solution that is the most capable, cutting-edge, dynamic product on the market, but it doesn’t have a brand story that matches this excitement.

Increasing engagement

Attention spans have been dwindling for years. Short-form content supremacy on platforms like TikTok, or with reels on Instagram, means that businesses have to work hard to be remembered by their audiences, and brand storytelling can be adapted to suit this goal. Your brand story can be tailored to the modern on-the-go, digestible way that content is consumed, as long as your purpose is still at the core. In doing so, you’ll be able to increase audience engagement across various channels, as your presence will be rooted in the narrative that you’ve established.

Fostering trust and loyalty

According to a study by Edelman, when consumers trust a brand they are 81% more likely to make a purchase. To cultivate trust, brands need to be authentic in their storytelling approach, demonstrating transparency and sincerity to their customers. The by-product of this is loyalty and recommendation – i.e., customers will recommend the brand to others, after they’ve had their own positive experiences.

Patagonia, the renowned outdoor clothing company, has long been committed to environmental sustainability and corporate responsibility, and the brand is completely transparent in this. Their storytelling revolves around their core values, and they regularly take stands on issues such as climate change. They generate trust between their audiences by aligning their actions through sustainable business practices, strengthening their brand with values that resonate with their audience.

Top tips for effective brand storytelling

We’ve established the ins and outs of brand storytelling, but how can businesses put the principle into practice and benefit from a considered effort? We’ve shortlisted some practical tips for your own brand storytelling strategy below.

Know your audience: carry out exhaustive research from the offset

Effective storytelling begins with understanding your audience — their needs, desires, and pain points should be at the forefront of the way you bring your brand story together. Conduct in-depth audience persona research, and explore the characteristics of the people you’d like your business to appeal to. What do they care about in society, what are they passionate about, and which values do they look for in a service provider? Tailor your stories to resonate with them on a personal level.

Find ways to be authentic that align with your wider mission

Authenticity is key to successful brand storytelling. Being genuine, transparent, and true to your brand values means aligning your presence and actions as a whole, and your audience is savvy enough to spot fickleness in this sense; modern consumers can spot inauthenticity from a mile away, and it’ll only serve to lessen your appeal.

Keep it simple – don’t make your story too complex

Don’t overcomplicate your stories with unnecessary details. Keep them simple, concise, and easy to understand. Focus on conveying a clear message that resonates with your audience, rather than confusing them with the intricacies.

Show, don’t tell!

Instead of explicitly stating your brand’s values, demonstrate them through interactive storytelling. From devising a multimedia content strategy, to creating a podcast for your business, or hosting onsite infographics on key topics – find ways to bring your brand story to life.

Embrace consistency in your brand storytelling strategy

Consistency is key to building a strong brand identity. Ensure that your brand story aligns with your overall messaging and remains consistent across all touchpoints and channels.

Brand storytelling is a powerful tool for businesses looking to connect with their audiences in a meaningful way. By crafting authentic narratives that resonate with consumers, brands can differentiate themselves, build emotional connections, and drive long-term loyalty.

Want to add new interest to your brand storytelling strategy? Liquid Studios provides podcast production services and livestreaming studio for digital events, we can help you to share your values effectively – to book an initial call, contact us today and we’ll be in touch.